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Sound problem

JodieW1986
Level 1: Joiner
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Hi. 
I’m having problems with me refurbished iPhone XR. When phoning or receiving a phone call I cannot hear anything. If the phone is on loud speaker or through the car then the sound is fine. I can play music and watch videos etc on phone with no sound issue.  Hoping someone can help. Thank you 

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MI5
Level 94: Supreme
  • 143403 Posts
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Registered:

@JodieW1986 

If still under warranty, contact O2 to repair it.

If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@JodieW1986 

If still under warranty, contact O2 to repair it.

If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
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