Are you connected to WiFi or just mobile data @Tarcy8 ?
It could take a while depending on what phone you have changed to/from, and if the phone is backing everything up (iPhones for instance can take a while to back up due to the size of the back up).
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
