Sim

[Ross5]

Hello I have upgrade my phone and don’t the text part to swap over my sim but now it deactivated on my old phone and not active on my new phone , iam on call for search and rescue so I need my phone sort ASAP please  , new sim number is xxxxxxxxxxxxx

Moblie  number is xxxxxxxxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

[MI5 · Accepted solution]

@Ross5 

This isn’t o2. 
Keep rebooting your phone or call o2 Guide: Coronavirus Community Help and Support 

[Anonymous]

Hi, like @MI5 says we are not O2, we are merely Community helpers here to give our advice and knowledge to fellow 02 users like yourself!

It would be quicker for you to call O2 about your problem and give them the numbers to help you with. O2 Customer Services number is 0344 809222.

Also you've made a boo-boo! Don't post your full SIM card details and mobile number together on forums like this because the SIM card number is personal to you and now anybody can read it and take control!

Don't worry hopefully Community Manager @TheresaV  will read this and make a few edits! Thanks @TheresaV We love you!

😀

[MI5]

I've reported the personal details to the mods for deletion (for your own safety @Ross5 ).

There are a choice of numbers to call O2 on in the link I gave you above and you can use Skype if you have no other phone to use.

Good luck

[Anonymous]

Hi @Ross5  it might be a good idea to ask 02 Customer Services to set up a Customer Services password for your mobile numbers which you give when you make calls to them in the future.

I have a Customer Services password. Obviously I'm not going to tell you what it is only that is it worth having one for peace of mind.

Thanks everyone @MI5 @Ross5 @TheresaV 

Hope you are all enjoying the hot weather and not stuck on here all day!

😀

[TheresaV]

Good morning @Anonymous  Thanks for the tag and for making us aware!

One of my colleagues has already amended the post but just in case for future, you can always report content in the drop down on the top right of a post and we will make sure to check it asap 😉 

Thank you again and have a lovely day!

[Anonymous]

Thank you @TheresaV . I'll remember that for future.

Have a nice day 😀