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Level 1: Joiner
Posts: 1
Registered: ‎19-01-2021
Accepted Solution

Sim problem

I've just upgraded from phone to tablet but now can't call or take calls after activating sim.

 

Does the new sim go in my old phone or tablet.?

 

Tim

Posts: 101,714
Topics: 770
Registered: ‎14-01-2013

Re: Sim problem

@Ballistick 

If you upgraded, you will have lost the number to your phone. You needed a new sim for your tablet.

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

*The Game Is On*

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Posts: 117,566
Topics: 575
Solutions: 16,502
Registered: ‎04-04-2012

Re: Sim problem

@Ballistick 

Tablets are data only contracts so it isn't possible to make calls.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
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Registered: ‎04-01-2009

Re: Sim problem

The sim will be a data sim for your tablet

You need to call CS to get your old number back