Re: Sim only transferring from EE on an iPhone 11,...

Letty44 · ‎11-09-2021

Error message says SIM not supported. What can I do ?

Bambino · ‎11-09-2021

@Letty44 Have you followed the sim swap procedure: SIM Swap: a mini guide (incl eSim) - O2 Community

I DO NOT WORK FOR O2

MI5 · ‎11-09-2021

@Letty44

You phone is locked to EE.

You need to call them to unlock it.

https://ee.co.uk/help/help-new/getting-started-and-upgrading/unlock-your-phone/unlock-a-ee-device-to...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

TheresaV · ‎14-09-2021

Hi @Letty44 did you manage to sort this out with the advice given above?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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