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Sim not provisioned

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Verity
Level 1: Joiner
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on ‎01-09-2021 20:24

on ‎01-09-2021 20:24

Hello I have just set my new phone up and it’s not allowing me to make calls or send texts and says sim not provisioned 

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jonsie
Level 94: Supreme
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on ‎01-09-2021 20:37

on ‎01-09-2021 20:37

You need to do a sim swap using your old sim

Guide: Sim Swap: a mini guide 2017 update 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
  • 93186 Posts
  • 609 Topics
  • 6967 Solutions
Registered:

on ‎01-09-2021 20:37

on ‎01-09-2021 20:37

You need to do a sim swap using your old sim

Guide: Sim Swap: a mini guide 2017 update 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Bambino
Level 84: Resplendent
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on ‎01-09-2021 20:37

on ‎01-09-2021 20:37

@Verity You need to either use your old sim or swap the old one to the new one: SIM Swap: a mini guide (incl eSim) - O2 Community

I DO NOT WORK FOR O2



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