on 20-10-2020 13:13
Solved! Go to Solution.
20-10-2020 13:19 - edited 20-10-2020 13:20
20-10-2020 13:19 - edited 20-10-2020 13:20
It will likely be a blank sim but if it has a new number, you just need to call O2 to migrate your number across to it.
If the sim is blank, your current sim will have been updated already so just carry on using that one.
Edit for contact numbers:
All numbers are in this guide Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
20-10-2020 13:19 - edited 20-10-2020 13:20
20-10-2020 13:19 - edited 20-10-2020 13:20
It will likely be a blank sim but if it has a new number, you just need to call O2 to migrate your number across to it.
If the sim is blank, your current sim will have been updated already so just carry on using that one.
Edit for contact numbers:
All numbers are in this guide Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.