on 25-03-2021 17:42
Got a 5G sim card when i upgraded and i swapped the number from my old sim to the new sim on Monday 22nd and the sim still hasnt become activate as of today (Thursday 25th) it just says No Sim when the card is the phone, can u help please
on 25-03-2021 18:29
Check you fif the swap correctly Guide: Sim Swap: a mini guide 2017 update
If so, you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.