Sim Swap

[Fishlocca]

I keyed a SIM Swap on Saturday as my new IPhone XR needed a NAno SIM and now neither of them work.  You cannot chat online, I cannot get any sense out of GURU on My O2 and cannot get help on the phone unless it lost or stolen.  Absolute joke.  Been with O2 for years but I am fed up with this nonsense now!,

[MI5 · Accepted solution]

@Fishlocca 

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

Other numbers here Guide: Coronavirus Community Help and Support 

[Cleoriff]

@Fishlocca 

You need to contact O2. You can borrow a phone, use a landline or Skype.

All details are in the guide Guide: Coronavirus Community Help and Support

Or I could call in @O2Kyle or @O2William to help. Though they wont be on until tomorrow morning.

[O2William]

Hi @Fishlocca, sorry that you're having trouble getting through to us. I would recommend to pop in store for the quickest help and to figure out what the issue is in person. It's also the quickest way to get a new SIM in store on the same visit.

If you are going in store, please remember to bring a face mask and photo ID such as passport driving license or eu ID card.

Thanks
William