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Sim Swap not activated

Harry97
Level 1: Joiner
  • 1 Posts
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Registered:

Hi, 

 

I just upgraded my phone to an iphone 12 and have done a sim swap due to the new tariff and the 5g. 

 

It's taken around 4 hours so far and still nothing and I've lost service on my old phone. 

 

I really need it for work for calls. 

 

Please can you assist here? 

 

Many thanks, 

 

Harry 

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MI5
Level 94: Supreme
  • 143403 Posts
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Registered:

@Harry97 

Keep rebooting the phone and it should come online soon.

If not, call O2.

You can use Skype if no other phone available to you.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Harry97 

Keep rebooting the phone and it should come online soon.

If not, call O2.

You can use Skype if no other phone available to you.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
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