Sim Not Arrived

[TomBirkhead]

Good morning,

My Sim hasn't arrived however the tracker says the delivery was complete. How do I go about ordering a new Sim? 

Kind regards,

Tom

[gmarkj]

How long has it been since it was ordered/shows as delivered?

If more than 7 days since ordering, get in touch with customer services and check they have the correct address @TomBirkhead.

There are some different numbers to try in the guides below, as well as hints on how to get through.

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

[TomBirkhead]

Hi, thank you for getting back to me. The card was ordered over 7 days ago and I am now being charged. The address is correct. Is there a number that you can share that I can get in touch with? I can't find one anywhere and I have tried social media and other avenues to no avail. 

[gmarkj]

The two links in my reply have several numbers to try calling @TomBirkhead.

As you are struggling I will also tag the community based gurus who might be able to support.

@O2Ryan @O2Emma can you see if there is anything you can do?