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1 ACCEPTED SOLUTION
Accepted Solutions
- 144313 Posts
- 634 Topics
- 27666 Solutions
Try it in another phone if you can.
If it still doesn't work you'll need a new sim.
You can get on in any O2 store (take ID with you)
or by calling customer services.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
- 144313 Posts
- 634 Topics
- 27666 Solutions
Try it in another phone if you can.
If it still doesn't work you'll need a new sim.
You can get on in any O2 store (take ID with you)
or by calling customer services.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
