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Signal

Lelogg
Level 1: Joiner
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I just upgraded my phone and now have no signal. I have signal on my old phone and my husband has signal on his o2 phone right next to me

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madasaf1sh
Level 56: Guvnor
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@Lelogg 

 

Did you use your old sim card or did you put the replacement in?


As if you put a blank sim card you need to do a sim swap as per the instructions in the sim wallet or this user guide https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide-incl-eSim/ba-p/1060675

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 56: Guvnor
  • 3871 Posts
  • 27 Topics
  • 920 Solutions
Registered:

@Lelogg 

 

Did you use your old sim card or did you put the replacement in?


As if you put a blank sim card you need to do a sim swap as per the instructions in the sim wallet or this user guide https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide-incl-eSim/ba-p/1060675

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
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