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Signal!

SimUK
Level 1: Joiner
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Hello, I recently swapped my SIM only plan and since then I have no signal to make or receive calls. I can’t call 02 from my phone to check as no signal! Please help! slight_smile
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MI5
Level 94: Supreme
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@SimUK 

I'll askk @O2Lisa to help

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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SimUK
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Thank you! @M15 and hope to hear from you @02Lisa
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MI5
Level 94: Supreme
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You're welcome mate
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 10
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O2Lisa
Former Staff
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Thanks for the tag @MI5 smiling

I'll message you privately @SimUK and look in to this for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 5 of 10
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MI5
Level 94: Supreme
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Registered:

Thanks @O2Lisa 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 10
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O2Lisa
Former Staff
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Welcome @MI5 smiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
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Katrina6
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Hi I’ve just upgraded and my new phone has no signal?? When will I get my signal so I can use the phone without WiFi?
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gmarkj
Level 66: Unequalled
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Try using the old sim in your new phone, as o2 will put the tariff on there.
If you need to swap to the new sim, follow the process in this guide:
https://community.o2.co.uk/t5/How-to-Guides/Sim-Swap-a-mini-guide-2017-update/ba-p/1060675

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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madasaf1sh
Level 76: Forum Legend
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@Katrina6

Did you do a simswap? as the new sim card will have arrived un activated.

You can use your old Sim Card in your device.

Full details on sim swaps are here https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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