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Sent phone off for repair

An02Mug
Level 1: Joiner
  • 1 Posts
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Booked my phone in for a repair,  sent it off in the bag,  was told 4 days to return it,  its now been well over a week and heard nothing.  I keep "tracking the repair"  They are still waiting to receive it.  I'm paying for a phone I don't seem to have anymore.   Your in store contacts were un helpful,  any information online is quite frankly ****!   

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MI5
Level 94: Supreme
  • 123806 Posts
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Registered:

Hey @An02Mug 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123806 Posts
  • 611 Topics
  • 20035 Solutions
Registered:

Hey @An02Mug 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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