Sending Phone for Repair

[Elliebir]

My phone has been booked in for repair and I have received some paperwork to return my phone via the post office. However, there is no address to return it to - I just have a repair assessment form to send back with it no address label. Can anyone help please?

[TallTrees]

Hi @Elliebir welcome to the o2 community forum.
First and foremost before sending your phone anywhere take a photo all round. Note the IMEI number so you know your phone is returned.
Only send TRACKED insured for loss.
Who is carrying out the repair?
Are we assuming it's o2.

[Elliebir]

I have a repair assessment form from O2 so yes I'm assuming them and they asked for my IMEI number when I booked the repair

[MI5 · Accepted solution]

@Elliebir 

There is a returns form and address here https://static-www.o2.co.uk/sites/default/files/2017-05/mobile_device_return_form.pdf 

But I would check with Customer services forst if it is current Guide: Coronavirus Community Help and Support 

[TallTrees]

Hi @Elliebir
It would be necessary to contact customer services. You would need to be patient because of low staffing levels due to covid-19.
However better completely safe and not sorry.
Best wishes TallTrees

[MI5]

@Elliebir 

Check the info I posted above please.

It may help you better.

[Elliebir]

Thank you very much for your help

[MI5]

You're welcome