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Scam calls that are not being answered but being charged for a Premium Call!

EJS1
Level 1: Joiner
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Can someone help please?

My 89 year old mother is receiving daily calls from an 0843 number and she is being charged £4.17 every time they call her even if she doesn't answer the call. The first one came in on 28th August and she received two more calls today 1st Sept.

Not only that but her Recents are not showing on her iphone so she cannot bar the number!

What can she do?

 

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Cleoriff
Level 94: Supreme
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Hi @EJS1 

Follow the information here

Guide: A Guide to Deal with Spam/Scam Calls and Text.

O2 info here https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages 

In your mums case, I would request a change of number. She will be allowed one free of charge.

Needs to contact O2 on any number in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 106087 Posts
  • 790 Topics
  • 5422 Solutions
Registered:

Hi @EJS1 

Follow the information here

Guide: A Guide to Deal with Spam/Scam Calls and Text.

O2 info here https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages 

In your mums case, I would request a change of number. She will be allowed one free of charge.

Needs to contact O2 on any number in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

Girl in a jacket

View solution in original post

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