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Samsung a71

Help22
Level 1: Joiner
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Hi, received new phone on Monday, received a new cover last night and when putting the cover on the screen has cracked right at the tip with a hairline cracked the entire length of screen! 2 days old, screen should not be that fragile at all. My last Samsung last almost 2 years of being dropped and only had 1 tiny crack on. This must be under warranty please for replacement I can't use a cracked phone for next 36 months please help
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madasaf1sh
Level 53: Renowned
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Registered:
@Help22

You will need to contact customer services on 202 or 0344 809 0202 and explain the situation to you.

You can also try contacting Samsung support as well https://www.samsung.com/uk/support/

Phone screens are delicate and a bit of pressure in the wrong place can break a screen though im afraid to say... Ive seen screen protectors put on with a little too much pressure in a corner crack a screen before.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts



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madasaf1sh
Level 53: Renowned
  • 3327 Posts
  • 24 Topics
  • 723 Solutions
Registered:
@Help22

You will need to contact customer services on 202 or 0344 809 0202 and explain the situation to you.

You can also try contacting Samsung support as well https://www.samsung.com/uk/support/

Phone screens are delicate and a bit of pressure in the wrong place can break a screen though im afraid to say... Ive seen screen protectors put on with a little too much pressure in a corner crack a screen before.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts



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