Samsung S21 ear buds

[jenn1]

Hi I recently purchased the Samsung S21+5G. I have been trying to redeem the Galaxy ear buds but I am being told I do not have supporting documents. Can you advise as to where on my account I will find the correct documents they require.

[Cleoriff · Accepted solution]

@jenn1 

Use the order number in Recent Orders in My O2 http://www.o2.co.uk/myo2

Open it and download as pdf.

That will do as proof of purchase.

To make it easier one of our members showed a copy of what they sent...(different phone but that makes no difference. It's what Samsung require)

https://community.o2.co.uk/t5/Other-Products-and-Services/Proof-of-Purchase/m-p/1378048/highlight/tr... 

[jenn1]

Thank you. I did send this to them. I have sent it again. Fingers crossed. Thank you for your help

[Cleoriff]

No problem @jenn1 

Further info here https://20203.samsungpromotions.claims/janpreorder-phone/en-GB 

which you will have had , as you have already sent a claim in.

You will have to wait 30 days until claim is considered, just in case you send the phone back. A samsung claim usually take 45 days in total.