cancel
Showing results for 
Search instead for 
Did you mean: 

SMS converting to MMS

DiggerB
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Occasionally my text messages are being converted into MMS when I send them, for which I then get charged. I’ve looked into this and I think this happens when the SMS ones are too long. How do I know what the limit is for sending SMS messages before they are converted to MMS? Is this specific to each phone or to the provider I am with? My phone (Samsung S6) does not tell me when this limit is reached.

Message 1 of 12
828 Views
11 REPLIES 11

gmarkj
Level 56: Guvnor
  • 8033 Posts
  • 87 Topics
  • 515 Solutions
Registered:
There is normally a setting in the messages app about message length.
See also the guide below:
https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 12
761 Views

Hulme224489890
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:
Phone insurance
Message 3 of 12
761 Views

Hulme224489890
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:
Want to buy phone insurance
Message 4 of 12
760 Views

DiggerB
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks for replying. I shall take a look at that article.

 

Message 5 of 12
747 Views

Cleoriff
  • 106426 Posts
  • 790 Topics
  • 5490 Solutions
Registered:

@Hulme224489890 

If you want insurance you would be better off shopping around online. O2 insurance has to be applied by O2 and getting through to them will be nigh impossible.

*The Game Is On*

Girl in a jacket
Message 6 of 12
739 Views

O2Faisal
  • 97 Posts
  • 0 Topics
  • 1 Solutions
Registered:

O2Faisal
O2 Support
O2 Support
  • 97 Posts
  • 0 Topics
  • 1 Solutions
Registered:

its normally 160 characters and if your sms all of a suddend shows kb instead of a message count, thats normally a good indicator it has now changed to mms, this does vary from phone to phone though, some will flash up and say your message has now converted to mms

signature
Message 8 of 12
719 Views

DiggerB
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks for your reply. I've managed to find it within the 'Settings' on my phone, and have set it to alert me to when a SMS message is about to be converted to a MMS. Every day's a school day !
Message 9 of 12
697 Views

DiggerB
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks for your information. I've managed to find it under 'Settings' on my phone, and have set it to alert me when a text message is about to be converted to a MMS one. I didn't know it was there !
Message 10 of 12
697 Views