cancel
Showing results for 
Search instead for 
Did you mean: 

SIM network Pin blocked. Enter SIM network PUK

Brusta
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

 

In the current climate, there is no one dealing with these enquiries on the O2 customer service number at present so thought I would reach out here.

 

I have been gifted a Samsung S8 (was on EE) as an upgrade from my S7.

 

Bottom line is that both me and the other party got our IMEI numbers, unlocked phones etc.... but in the process of doing all this I have put a wrong number in over 10 times as now I am greeted with the 'Network Unlock Request Unsuccessful'

 

Does anyone have a clue how to get hold of the correct unlock code without having to speak to customer services? Is there some software to solve this?

 

Thanks in anticipation!

Message 1 of 20
1,533 Views
19 REPLIES 19

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Brusta 

You'd need to ask.Samsumg for a master unlock code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 20
1,009 Views

Brusta
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hey @MI5 

 

Thanks for the swift response. I will get hold of them and see how much they will charge me for that or even if they are taking these queries in the current climate!

Message 3 of 20
1,005 Views

Cleoriff
Level 94: Supreme
  • 122384 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Brusta wrote:

Hey @MI5 

 

Thanks for the swift response. I will get hold of them and see how much they will charge me for that or even if they are taking these queries in the current climate!


They are responding via chat. Not sure about calling but chat was active 2 days ago @Brusta 

Veritas Numquam Perit

Girl in a jacket
Message 4 of 20
1,002 Views

Brusta
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks @Cleoriff will give them a try now.

Message 5 of 20
988 Views

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

If you get stuck @Brusta come back and we'll see if our admin can help 

@Martin-O2 @Marjo 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 20
983 Views

Brusta
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I really appreciate that @MI5 

 

It seems that the Samsung Live Chat is not available now either and they are directing to their own community posts but having briefly looked, seems the end result is to contact their customer services team and so the cycle continues as this is not deemed a priority at present 😞

 

Is there any software worth getting hold of to unlock myself you think?

Message 7 of 20
981 Views

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Brusta 

You need access to Samsung's system or specialist equipment to read the code from the phone.

It's not something that can be accessed by the end user unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 20
978 Views

Brusta
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Ahh, Gutted 😞

Message 9 of 20
976 Views

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Hang on for Marjo or Martin to contact you later.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 20
971 Views