on 22-09-2021 12:59
Trying various suggested remedies to get my phone to receive code verifications. One of these needs my SIM name but I haven't a clue what or where this is? Nokia Lumia 630 - I know it is old but it is fine other than this problem. Only receiving messages etc randomly and often never, so have to cancel transactions etc.
Solved! Go to Solution.
on 22-09-2021 14:04
It's not a phone issue, it's an O2 issue.
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
on 22-09-2021 14:04
It's not a phone issue, it's an O2 issue.
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.