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Level 1: Joiner
Posts: 2
Registered: ‎19-06-2020

S20 + flickering pixel

Hi, wondering if anyone has experienced a flickering pixel next to the camera on the screen and the following message come up "Accidental touch protection activated"

I experienced this last night after being on the phone and it stopped after resetting my phone.

Its a worry as I've only had the mobile since 11/06/2020 and I'm already having an issue with it . Any advice would be highly appreciated.
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O2 Support
Posts: 254
Registered: ‎18-06-2020

Re: S20 + flickering pixel

Accidental touch protection is a feature that stops you accidentally calling someone or sending a message when your phone is in your pocket or bag.

 

The accidental touch feature can be found by going to Settings, search for and select Accidental touch protection. Tap the switch next to Accidental touch protection to turn this feature on or off.

 

Screenshot 20**Personal info** at 15.19.56.png

 

The pixel next to the camera sounds like the proximity sensor you can see it sometimes flashing under the screen.

 

If the reset fixed this issue, it sounds as if a settings had been enabled.

I hope this helpled. 

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Level 1: Joiner
Posts: 2
Registered: ‎19-06-2020

Re: S20 + flickering pixel

Thank you so much, I will keep an eye on it. I have changed the settings on my phone
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O2 Support
Posts: 254
Registered: ‎18-06-2020

Re: S20 + flickering pixel

That's no problem Emma, have a nice evening. 

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