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Roaming Blocked

AlanPChristie
Level 1: Joiner
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on ‎01-01-2021 12:15

on ‎01-01-2021 12:15

I received a text from O2 this morning stating that they were turning off my roaming as I seemed to be getting through a lot of calls and texts (I’m locked down in France). They go on to suggest that if they have made a mistake - they have - then I should call them. Except I have no means to call as they’ve turned off my roaming! I’ve searched through the o2 website but can’t find any way to actually speak to somebody. It feels like abuse on New Year’s Day to be honest, even though it will undoubtedly be auto generated. How can I solve this problem?
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MI5
Level 94: Supreme
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‎01-01-2021 12:32 - edited ‎01-01-2021 12:33

‎01-01-2021 12:32 - edited ‎01-01-2021 12:33

@AlanPChristie 

We don't have any account advisors working today, so you'lll need a different phone to try and call O2 on.

Numbers here Guide: Coronavirus Community Help and Support 

They are open until 4.00pm UK time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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