Restore Photos with no backup

RandomBrunette · ‎19-07-2021

Hello, I think I already know the answer to this but seeing as I've lost all my photos I think it's worth a shot! I factory reset my S21 as it keeps switching itself off a couple of times a day. I backed up or at least I thought I did. Turns out Google wasn't on so I have lost all the photos from my phone.

Is there any way of retrieving them? I am so sad I lost all of them, there are lots of them I can live without but lots I would like back. Is there a solution or are they lost forever?

MI5 · ‎19-07-2021

@RandomBrunette

If there really is no backup, it is as you suspect I'm afraid.

There is only one ray of hope I can think of but it's not guaranteed.

https://www.ccleaner.com/recuva

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎19-07-2021

@RandomBrunette Log in to your Gmail account on a laptop or PC and check if your photos are there. Go to the Google apps button next to your account button.

Click on that and then scroll down to the photos icon.

I DO NOT WORK FOR O2

TheresaV · ‎21-07-2021

Hi @RandomBrunette did any of the above suggestions work for you?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

RandomBrunette · ‎21-07-2021

Hi @TheresaV They're definitely not backed up anywhere. I tried the Recuva but don't think I understand it. It doesn't seem to have an option to plug in device only SD card, not sure what I'm doing wrong. Will keep trying but I think they're lost!

MI5 · ‎21-07-2021

@RandomBrunette

Connect phone to PC and let Recuva treat it as an external drive.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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