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Level 1: Joiner
Posts: 5
Registered: ‎03-01-2021

Replacement iPhone

Just wanted to know what details I need to put on my package for Dpd for my replacement iPhone
Posts: 117,643
Topics: 576
Solutions: 16,535
Registered: ‎04-04-2012

Re: Replacement iPhone

@Kjks92 https://community.o2.co.uk/t5/O2-Gurus/Replacement-iPhone/td-p/1426316

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 70: Enigma
Posts: 17,356
Registered: ‎31-03-2010

Re: Replacement iPhone

@Kjks92 If O2 have agreed to replace your phone they will send you a jiffy bag with the mailing information already on it. Either that, or DPD will have a bag for you to put it in when they collect. Make sure you get a receipt and a tracking number before it leaves your possession. Also take photos of the phone you're returning so you have proof of its condition when you send it.