Ref: communication

[Louisejane1]

Customer services is an actual joke! Been ringing three days and when I finally got through I had Kamil tell me he didn’t know how to deal with my situation and put me through to the wrong section! Who could not help and could not revert me back because the lines were so busy! Ridiculous to take peoples money and give no support. 

[madasaf1sh]

@Louisejane1 

Sounds like a new agent... mistakes do happen.... 

Let me tag @Thomaso1 and @O2Georgina To see if they can offer you any help .

[O2Lisa]

Hi @madasaf1sh, sorry Gina and Thomas aren't on the rota today but I'll pick it up😊

@Louisejane1 I'm so sorry to hear this, I'll message you privately and try my best to get this sorted for you.

[madasaf1sh]

@O2Lisa 

I read the wrong day   I dont want it to be Monday again, lol  sorry 😞

[O2Lisa]

It's alright @madasaf1sh 😊 we definitely don't want to be going back a day🤣