Receiving my New Tariff

[HLMA]

Hello. I changed my Tariff from a £5 bundle to a £10 bundle To have 4G, once it was confirmed I had a £10 bundle I added £10 top up to my account however now it’s saying my new bundle will take effect on the 20th December which is in 13 days. I need it now which is why I changed my bundle. I have changed my bundle in the past which had immediate effect. PLEASE HELP! I’m going abroad and need to have this £10 bundle with4G!!! 

[gmarkj · Accepted solution]

You will need to get in touch with customer services @HLMA and ask them to push the change through.

Normal service means that the bundle changes on renewal date.

You can message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this