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Receiving Calls and Text Messages

bigchief1985
Level 1: Joiner
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Registered:

Afternoon gurus,

 

I have a Samsung Galaxy J6 on a pay monthly contract.

 

Since yesterday morning (14/04/2021), I have been unable to receive any calls or text messages.

 

I can make calls and send text messages but cannot receive them at all.

 

Any advice on this issue would be great.

 

Thanks, Scott

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pgn
Level 53: Renowned
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Hi @bigchief1985 - perhaps nobody needs to talk to or txt you?🤣

Seriously, if you have rebooted the phone to no effect, it could be the SIM needs a wipe with a soft cloth and careful reinsertion into the carrier as it is put back into the phone.

 

Samsung Voice toubleshooying guide here, to help: https://deviceguides.vodafone.ie/samsung/galaxy-j6-plus-android-8-1/troubleshooting/calls-and-contac...

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MI5
Level 94: Supreme
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@bigchief1985 

Also check the tips in this help guide Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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