Solved: Problems leaving

Cc543 · ‎28-09-2021

I thought I’d left O2 30/08/21.

I have now received another bill. If I don't pay i will have a late payment fee. My number was moved to my new provider shortly after this date. 'My O2' doesn't recognise me and I can't call 202 because I'm not with O2 anymore. I cannot find a number to call anyone on the O2 app. Really cross i have been charged again (I have cancelled my dd). How on earth can I leave this company when I cant contact them!

MI5 · ‎28-09-2021

@Cc543

It's your final bill which is generated 2 weeks after leaving.

You should leave the DD in place, but you'll need to call O2 now Guide: Coronavirus Community Help and Support

Guide: How to Pay Your Bill (Contract)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎28-09-2021

@Cc543

It's your final bill which is generated 2 weeks after leaving.

You should leave the DD in place, but you'll need to call O2 now Guide: Coronavirus Community Help and Support

Guide: How to Pay Your Bill (Contract)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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