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Problems leaving

Cc543
Level 1: Joiner
  • 1 Posts
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Registered:

I thought I’d left O2 30/08/21.

I have now received another bill. If I don't pay i will have a late payment fee. My number was moved to my new provider shortly after this date. 'My O2' doesn't recognise me and I can't call 202 because I'm not with O2 anymore. I cannot find a number to call anyone on the O2 app. Really cross i have been charged again (I have cancelled my dd). How on earth can I leave this company when I cant contact them! 

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MI5
Level 94: Supreme
  • 122098 Posts
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Registered:

@Cc543 

It's your final bill which is generated 2 weeks after leaving.

You should leave the DD in place, but you'll need to call O2 now Guide: Coronavirus Community Help and Support 

Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122098 Posts
  • 609 Topics
  • 18911 Solutions
Registered:

@Cc543 

It's your final bill which is generated 2 weeks after leaving.

You should leave the DD in place, but you'll need to call O2 now Guide: Coronavirus Community Help and Support 

Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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