on 18-06-2020 18:39
on 18-06-2020 19:13
on 18-06-2020 20:27
on 18-06-2020 20:27
I asked you previously if you have an eSim active on your phone or Apple watch?
https://community.o2.co.uk/t5/O2-Gurus/Incoming-calls-not-connecting/m-p/1346984
on 18-06-2020 20:45
on 18-06-2020 21:17
on 18-06-2020 21:17
@Bonnie007 wrote:
Hi what is an esim card? I do have an Apple Watch
It's what's in your Apple watch and the reason why you have the issue.
You need to escalate the issue with customer services to the network team.
on 19-06-2020 13:21
on 19-06-2020 13:21
Hi there @Bonnie007 let us know how it goes with customer service and if they were able to help with this now that you have some further info on the issue (thanks @MI5 for identifying the probable cause above!).