cancel
Showing results for 
Search instead for 
Did you mean: 

Problem transferring O2 PAYG number to O2 Pay monthly

Exasperated
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have been using O2 PAYG phone for a number of years. Last weekend I ordered a new Pay Monthly phone online with 12 month contract. I want to have my old PAYG phone number transferred to my new Pay Monthly phone and have carried out the instructions as advised on the O2 website. The advice on the website does not adequately cover any problems arising from this.

 

The number transfer should have been carried out within 24 hours but 4 days later I'm still waiting.

 

I took the contract out with O2 because I thought it would make the transfer easier. No such luck! Perhaps it would be better to cancel the contract and obtain a PAC code and the number to another provider.

 

Can somebody please get in touch with me and sort this out? I can provide details as needed.

Message 1 of 2
153 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 123885 Posts
  • 612 Topics
  • 20066 Solutions
Registered:

@Exasperated 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
151 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 123885 Posts
  • 612 Topics
  • 20066 Solutions
Registered:

@Exasperated 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
152 Views