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Morning, thanks for the tag @MI5
Usually with a port issue our MNP team needs to get in touch with customers old providers, so we could be waiting on a reply from them which may take a little longer.
I do apologise @Liz12, I'll message you privately and check over your notes, we'll get this sorted for you
It can take up to 24 hours for everything to be fully working.
Best of luck @Liz12
Reboot again in the morning and fingers crossed all will be well.
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