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Ported number from EE to O2

Liz12
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Hoping someone can help, I have just joined O2 from EE my number was ported over today from EE and sim was disconnected. O2 sim is working and I can make calls & send texts which show as my transferred number. The number in my O2 account has also changed to the number I had with EE.
The problem is nobody can call me on the ported over number they are getting a message saying it’s an invalid number & also I am not receiving texts or WhatsApp’s.
I use this number for work so really need to be able to receive calls!
I’ve switched it off & on about 20 times but still no joy!
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O2Lisa
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Morning, thanks for the tag @MI5 smiling

Usually with a port issue our MNP team needs to get in touch with customers old providers, so we could be waiting on a reply from them which may take a little longer.

 

I do apologise @Liz12, I'll message you privately and check over your notes, we'll get this sorted for you smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 12 of 25
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Cleoriff
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@Liz12 

I'll ask one of our account advisors if they can help.

@O2Emmaare you able to assist @Liz12?

*The Game Is On*

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O2Emma
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Yeah no problem @Cleoriff grin

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O2Emma
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Hi @Liz12 I will send you a private message so i can look into for you.

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MI5
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@Liz12 

It can take up to 24 hours for everything to be fully working.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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Thanks @O2Emma thumbsup

*The Game Is On*

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Liz12
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Thanks for your responses, hopefully it will all be working tomorrow!
Message 7 of 25
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MI5
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Best of luck @Liz12 

Reboot again in the morning and fingers crossed all will be well.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 25
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Liz12
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Thanks @MI5  will give that a try in the morning 🤞🏼

Message 9 of 25
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Liz12
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Still not working! Still not receiving calls comes up as number not recognised. I am a critical worker and need to be able to receive incoming calls and texts for authorisation purposes.
Tried phoning o2 customer services on 202 but after waiting in ques I get cut off. Not the best start with o2 for me, beginning to wish I hadn’t moved over 😐
Message 10 of 25
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