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Poor phone reception since upgrading handset to iPhone 13 pro

Bilbo_uk
Level 1: Joiner
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Registered:

Hi, I recently upgraded from an iPhone 12 Pro to and iPhone 13 pro and have noticed a drop in the quality of service received from the o2 network. Previously my phone would pick up a 4/5g signal without issue and I’d rarely loose reception. However with the new phone which I understand to support more 5G bands - the phone often struggles to pick up a 4/5G signal and often even struggles to support calls/data over a 3G connection. I took the sim from my old phone - so surprised to see such a difference and wondered if anybody else had similar experiences or could offer a potential solution? Do I need a new sim? 

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madasaf1sh
Level 56: Guvnor
  • 3807 Posts
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Registered:

@Bilbo_uk 

I would contact customer services to request a new sim card, as the first option.. 

 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 56: Guvnor
  • 3807 Posts
  • 27 Topics
  • 899 Solutions
Registered:

@Bilbo_uk 

I would contact customer services to request a new sim card, as the first option.. 

 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

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