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Poor call quality and often no signal

mike2129
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Hello,  I live in the S10 area of Sheffield and the O2 signal checker suggests I have complete 4G coverage (indoor and outdoor).  But this is definatly not the case, as I cann't even make call in most areas inside the building and 4G is as bad.

I live in a hotel that is surrounded by trees and quite tall student flats.

 

I need to be able to use 4G hotspot and to make and receive calls at my desk.  What is the solution?

 

Thanks,

Mike

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Cleoriff
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Hi @mike2129 

Have a look at this article about hotspots and tethering. It tells you all you need to know

https://www.computerworld.com/article/2499772/how-to-use-a-smartphone-as-a-mobile-hotspot.html 

Hope that helps and welcome to the forum.

 

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mike2129
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Hi Cleoriff,

 

The issue is the poor signal/data where I am based (even though I am in the middle of a large city).  Is there a solution to this?  Or can you tell me if your engineers are fixing a mast in my area: S10 3ER.  Thanks.

 

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Cleoriff
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Hi @mike2129 

O2 will not give timescales for fixing masts. They have problems with getting parts due to lack of transport drivers etc etc but if you contact O2 they may be able to help with a gesture of goodwill.

Another guide re network issues here Guide: How can I sort out my network issues? 

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madasaf1sh
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@mike2129 

 

S10 is not the middle of Sheffield, its on the outskirts. 

The problem is that they keep building more and more student flats without any consideration for the infrastructure, and as mobile phones use radio waves that have to pass through all those new flats then to you are going to struggle on all networkw. 

 

The number of students in that area also doesn't help either and nor does the topography of the area. 

 

(I am Sheffield Born and bred and know the S10 area)

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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mike2129
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Thanks mad,

Sounds like I need to go back to a landline or a place with good wifi - which I can make calls over.  If the problem is the flats and the hills, that's a long-term issue!

 

Does anyone have a hardware solution i.e. some type of signal booster?  Or should I ask for a top floor flat??

 

Thanks,

Mike

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Cleoriff
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@mike2129  You won't get a signal booster unless you are a business customer I'm afraid.

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madasaf1sh
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@mike2129 


Sheffield Uni's plans are to build, build, build... slight_smile

 

O would ask for a top floor flat or go to one of the excellent coffee shops in Broomhill or in Town slight_smile 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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