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Please HELP

David29
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I have just received a new phone but have no Sim card

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MI5
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@David29 

You can use your old sim card or get a new one in any O2 store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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David29
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Is anything happening?

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MI5
Level 94: Supreme
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@David29 

You can use your old sim card or get a new one in any O2 store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Jay72
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Hi I’ve ordered a phone that’s out of stock can I cancel that phone and order another phone instead or do I have to wait for the first one to come
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madasaf1sh
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@Jay72

Yes you can, but you will need to call Customer Services on 0344 809 0202 and they will cancel the order for you.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
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@Jay72 

You may have to wait for stock and delivery then return uner the change of mind policy.

You may be able to reorder another device in the meantime but as O2 do not run a live stock system, there is no guarantee that any other phone would be in stock either. 

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device#:~:text=You%20can%20only%20ex....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Jay72
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Thanks
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