Phone upgrade nowhere to be seen

[JamesG90]

Hi I have been waiting for the upgrade that I was due for nearly a week now with very little communication on when I would be receiving it. I cannot ever get through to anyone on the phone to talk further about it. Truly appalling service and I feel I want to quit 02 because this has been a long line of issues I have been having with the service. I really need some answers now or I need to have someone call me to cancel the contract. 

[jonsie · Accepted solution]

This isn't customer service so no one will call you

Guide: Cancelling Your Contract 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –
See links below
Or you can call them on 0800 081 0255Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –
See links below
Or you can call them on 0800 081 0255