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Phone still cut off

Soph-cunny2029
Level 1: Joiner
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My phone is still cut off when I have paid my bill and it’s up to date I’m a young epileptic woman whose phone is her life line if I have a seizure and can’t get in touch with my family it’s gonna be not a good thing because I could be out anywhere and I could end up hurt and I can’t call o2 because I don’t have a landline to call off so I’m not happy with the service 

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MI5
Level 94: Supreme
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@Soph-cunny2029 

To avoid such issues you should have a direct debit in place. 

Guide: How to Pay Your Bill (Contract) 

Use Skype to call O2 now to check your account Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123968 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@Soph-cunny2029 

To avoid such issues you should have a direct debit in place. 

Guide: How to Pay Your Bill (Contract) 

Use Skype to call O2 now to check your account Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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