cancel
Showing results for 
Search instead for 
Did you mean: 

Phone signal

MeganRiley1-
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello, my phone won’t work outside my house and has been like this for the last 3 days. Can you help me with this please 

Message 1 of 7
52 Views
6 REPLIES 6

gmarkj
Level 57: Major
  • 8262 Posts
  • 89 Topics
  • 586 Solutions
Registered:

What do you mean it doesn't work outside your home @MeganRiley1- ?

You've not got signal?
See the two help guides below. If those don't work then please come back and provide some more details.

Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 7
44 Views

MeganRiley1-
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

It only works on the WiFi. I’ve followed your links and they won’t load. I’ve also followed the instructions on the O2 website and nothing has helped. 

Message 3 of 7
41 Views

MI5
Level 94: Supreme
  • 123809 Posts
  • 611 Topics
  • 20035 Solutions
Registered:

@MeganRiley1- 

Is this a new phone?

If so, did you use your old sim or do a sim swap Guide: Sim Swap: a mini guide 2017 update ?

It could also be a mast down due to the recent storm damage.

Check your postcode here when on wifi O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
36 Views

jonsie
Level 94: Supreme
  • 86525 Posts
  • 594 Topics
  • 4969 Solutions
Registered:

If this is an iphone change the APN to

mobile.o2.co.uk

in network settings

Then reboot the phone

Message 5 of 7
35 Views

MI5
Level 94: Supreme
  • 123809 Posts
  • 611 Topics
  • 20035 Solutions
Registered:

No indication they are abroad @jonsie ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 7
34 Views

gmarkj
  • 8262 Posts
  • 89 Topics
  • 586 Solutions
Registered:

Are all your bills up to date as well @MeganRiley1- ?

Try the links on your computer (if you have one) but they should work...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 7 of 7
15 Views