Phone signal

[MeganRiley1-]

Hello, my phone won’t work outside my house and has been like this for the last 3 days. Can you help me with this please 

[gmarkj]

What do you mean it doesn't work outside your home @MeganRiley1- ?

You've not got signal?
See the two help guides below. If those don't work then please come back and provide some more details.

Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

[MeganRiley1-]

It only works on the WiFi. I’ve followed your links and they won’t load. I’ve also followed the instructions on the O2 website and nothing has helped. 

[MI5]

@MeganRiley1- 

Is this a new phone?

If so, did you use your old sim or do a sim swap Guide: Sim Swap: a mini guide 2017 update ?

It could also be a mast down due to the recent storm damage.

Check your postcode here when on wifi O2 Service Status

[jonsie]

If this is an iphone change the APN to

mobile.o2.co.uk

in network settings

Then reboot the phone

[MI5]

No indication they are abroad @jonsie ?

[gmarkj]

Are all your bills up to date as well @MeganRiley1- ?

Try the links on your computer (if you have one) but they should work...