on 22-01-2021 12:53
on 22-01-2021 13:01
Hi @Georgia1999
You may want to give Samsung a call
https://www.samsung.com/uk/support/contact/
Veritas Numquam Perit
on 22-01-2021 15:10
on 22-01-2021 17:57
on 22-01-2021 17:57
Then you need to contact O2 about the payment letters.
All numbers in this guide Guide: Coronavirus Community Help and Support
Veritas Numquam Perit
on 22-01-2021 19:21
on 22-01-2021 19:21
If on refresh you have 2 bills.
One for airtime and one for the device plan.
Have you paid both?
O2 wouldn't send letters if all your bills are paid.#
Guide: How does O2 Refresh work?
on 23-01-2021 09:57
on 23-01-2021 09:58
on 23-01-2021 10:19
on 23-01-2021 10:19
I'll ask
@O2Georgina to check for you.
on 23-01-2021 10:24
on 23-01-2021 10:24
Thanks for the tag @MI5 , @Georgia1999 I will send you a private message so we can lookin to this for you.
on 23-01-2021 11:36
on 23-01-2021 11:36