cancel
Showing results for 
Search instead for 
Did you mean: 

Phone order

JoshM462
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I ordered a new Iphone 11 just over a week ago, I got an email saying it was out of stock. I thought it would of been back in stock by now and on its way to me. How long does it usually take for a phone to get back in stock?

Message 1 of 2
251 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

It depends on which phone and manufacturer @JoshM462 .

There are issues with Apple phones at the moment due to chip shortages and they have pushed the new 13 shipping dates back to mid Nov.

See this link:

https://community.o2.co.uk/t5/Other-Products-and-Services/Upgrade/m-p/1499970#M45883

You can try getting in touch with o2 to see if they can help - they might have stock in a store that you can collect instead?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they might be able to help you.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
232 Views
1 REPLY 1

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

It depends on which phone and manufacturer @JoshM462 .

There are issues with Apple phones at the moment due to chip shortages and they have pushed the new 13 shipping dates back to mid Nov.

See this link:

https://community.o2.co.uk/t5/Other-Products-and-Services/Upgrade/m-p/1499970#M45883

You can try getting in touch with o2 to see if they can help - they might have stock in a store that you can collect instead?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they might be able to help you.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
233 Views