Phone number change

[Lauren11]

I need to change my number immediately, how can I do this if the lines are closed due to covid. Thanks

[Cleoriff]

@Lauren11 

Follow this guide

Guide: How to change your mobile number 

Lines are open from 8am

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.