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Phone not switching on

Kelly123
Level 1: Joiner
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hi

 

my phone was frozen so switched off it now will not load it's frozen on the black screen with the apple icon I have tried different sequences but nothing has worked.

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liggerz87
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Sorry can't help have you tried connecting to iTunes see if that helps
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Cleoriff
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Hi @Kelly123 

Advice from Apple

https://support.apple.com/en-gb/HT201412 

If your screen is black or frozen, you might need to force-restart your device. A force-restart won't erase the content on your device. You can force-restart your device even if the screen is black or the buttons aren't responding. Follow these steps:

 

  • iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.
  • iPhone 7, iPhone 7 Plus: Press and hold both the Top (or Side) button and the Volume Down buttons until you see the Apple logo.
  •  iPhone 6s or earlier: Press and hold both the Home and the Top (or Side) buttons until you see the Apple logo.

If none of this works than give Apple a call.

 

Veritas Numquam Perit

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Mophone
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This has just happened to my phone too, straight after the update. nothing seems to work. its totally dead.

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Cleoriff
Level 94: Supreme
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@Mophone 

Follow the advice above. If that doesn't work then give Apple a call.

https://www.apple.com/uk/retail/geniusbar/ 

Veritas Numquam Perit

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