on 30-10-2020 17:18
hi
my phone was frozen so switched off it now will not load it's frozen on the black screen with the apple icon I have tried different sequences but nothing has worked.
on 30-10-2020 17:26
on 30-10-2020 18:10
Hi @Kelly123
Advice from Apple
https://support.apple.com/en-gb/HT201412
If your screen is black or frozen, you might need to force-restart your device. A force-restart won't erase the content on your device. You can force-restart your device even if the screen is black or the buttons aren't responding. Follow these steps:
If none of this works than give Apple a call.
Veritas Numquam Perit
on 07-11-2020 08:25
This has just happened to my phone too, straight after the update. nothing seems to work. its totally dead.
on 07-11-2020 08:34
on 07-11-2020 08:34
Follow the advice above. If that doesn't work then give Apple a call.
https://www.apple.com/uk/retail/geniusbar/
Veritas Numquam Perit