Phone insurance

[michelle52]

I upgraded last month but have realised I forgot to add insurance which I’ve always had before. Is it still possible to add it or do I have to get it from an independent provider??

[MI5 · Accepted solution]

@michelle52 

You can add O2 insurance within the first 28 days.

Outside of that, you'll need to look elsewhere.

In store is the easiest way with o2 or try calling.

Guide: Coronavirus Community Help and Support 

[Jamesdickinson]

Hi
I’m messaging on behalf of my partner, she has smashed her phone and is looking to claim on her insurance but is struggling to do so is there someone who could direct us to the right place thanks

[Cleoriff]

@Jamesdickinson 

All info here https://www.o2.co.uk/help/digital-services/o2-insurance 

[MI5]

@Jamesdickinson 

If you need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.