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Level 1: Joiner
Posts: 1
Registered: ‎27-01-2021

Phone calls dropping out

I have a new Samsung s20 plus Nearly 80% off my calls drop out mid conversation, can I do anything.
Posts: 117,632
Topics: 576
Solutions: 16,535
Registered: ‎04-04-2012

Re: Phone calls dropping out

@Olivia1 

If you are not in a 5g area, check that 5g is not enabled in your network settings.

Also check for any faults here O2 Service Status

and some help here Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)