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Phone Issue

Riles
Level 1: Joiner
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Hi, my interest isnt working on my phone and it's on 4G. I have turned my phone on and off numerous times and nothing is working. When I go to hang up on people, my screen freezes, goes black and doesnt let me hang up. 

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Cleoriff
Level 94: Supreme
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@Riles  Try this....

https://community.o2.co.uk/t5/Apple/Connecting-iPhone-to-Data-Services/m-p/544210#U544210 

If that doesn't work then contact O2 on any number in this guide Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

*The Game Is On*

Girl in a jacket

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Riles
Level 1: Joiner
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Internet *** 

Message 2 of 5
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Cleoriff
Level 94: Supreme
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Registered:

@Riles 

What phone have you got and how long have you had it?

Have you changed your tariff recently.

A bit more info is needed

Try holding power and volume keys down for about 15 seconds. The phone should vibrate and your black screen  should now be back working properly.

*The Game Is On*

Girl in a jacket
Message 3 of 5
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Riles
Level 1: Joiner
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It is an Iphone XR, I have had it over 2 years now. 

 

I have tried that and it's not working. The mobile data is completely off.

Message 4 of 5
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Cleoriff
Level 94: Supreme
  • 104660 Posts
  • 782 Topics
  • 5126 Solutions
Registered:

@Riles  Try this....

https://community.o2.co.uk/t5/Apple/Connecting-iPhone-to-Data-Services/m-p/544210#U544210 

If that doesn't work then contact O2 on any number in this guide Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

*The Game Is On*

Girl in a jacket

View solution in original post

Message 5 of 5
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