on 20-09-2021 13:11
Hi, my interest isnt working on my phone and it's on 4G. I have turned my phone on and off numerous times and nothing is working. When I go to hang up on people, my screen freezes, goes black and doesnt let me hang up.
Solved! Go to Solution.
20-09-2021 13:43 - edited 20-09-2021 13:44
20-09-2021 13:43 - edited 20-09-2021 13:44
@Riles Try this....
https://community.o2.co.uk/t5/Apple/Connecting-iPhone-to-Data-Services/m-p/544210#U544210
If that doesn't work then contact O2 on any number in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Veritas Numquam Perit
on 20-09-2021 13:11
Internet ***
on 20-09-2021 13:26
on 20-09-2021 13:26
What phone have you got and how long have you had it?
Have you changed your tariff recently.
A bit more info is needed
Try holding power and volume keys down for about 15 seconds. The phone should vibrate and your black screen should now be back working properly.
Veritas Numquam Perit
on 20-09-2021 13:35
on 20-09-2021 13:35
It is an Iphone XR, I have had it over 2 years now.
I have tried that and it's not working. The mobile data is completely off.
20-09-2021 13:43 - edited 20-09-2021 13:44
20-09-2021 13:43 - edited 20-09-2021 13:44
@Riles Try this....
https://community.o2.co.uk/t5/Apple/Connecting-iPhone-to-Data-Services/m-p/544210#U544210
If that doesn't work then contact O2 on any number in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Veritas Numquam Perit